1. Agent Experience
    1. Operator HUD
    2. Ranks, leaderboards, progression metrics
    3. Quality & Speed incentive algorithm
      1. Quality scores affect ability to pick up new tasks
      2. Quality scores affect rate promotions/demotions
    4. Reliable Fast Global Payments
      1. Custodial Agent Pay Wallet which shows agents their payments and allows them to store Crypto
        1. we build purchase(lightning) and offramp integrations based on agent needs
        2. We open up this wallet to non-invisible agents 🤯
  2. Marketplace
    1. Demand Signal
      1. SPUs - pre-scoped
      2. Reliable and predictable sales funnel
        1. Marketing driven new sales - more money in = more sales
    2. Resource Planning
      1. Process lifecycle visibility and planning built into the system
        1. predictable ramp ups & ramp downs
    3. Hiring
      1. Print agent dial
      2. Waiting List
    4. Training
      1. Process Training portal that has dummy copies of real processes for agents to practice which will allow them to pick up their first tasks on that process
    5. Load Balancing
      1. Supply levers
        1. Hard & Soft
  3. Admin World: Admin -> All data functions can be executed by business users in the custom admin interface. eg. Tags admin, Credits Admin, Role admin, Team admin etc
  4. Finance World: Shepherd -> Single platform for bill approval and Payments execution and tracking. Controllers can perform all actions from a single interface including actions on third party platforms like Xero, Transferwise, Coinbase etc.

2021

Q2 Milestones

Q3 Milestones