• How does someone trigger an incident?
  • Currently, alerting the Slack egt-oncall user and opening a thread.
  • We should have a mechanism that uses OpsGenie or DataDog to start this workflow.
• What happens when we do? What are the roles?
  • RP vs. On-Call?
  • On-Call for triage vs. resolution?
• DORA Metrics
  • Frequency
  • Time from commit to deploy?
• Incidents in DataDog / Sentry / etc.
• Questions for roles:
  • Who is triaging?
  • Who is communicating? Frequency?
• Fix-forward vs. roll back?

Incident Response Meetings

Incident Response Meeting 9/12/22