Company Summary

Invisible provides next-generation, tech-enabled outsourcing to our clients to scale operations, cut costs, and support their teams. Our global team of agents logs on to our proprietary workflow management platform to execute our clients’ highly optimized processes alongside best-in-class automations. Think of us like the supercharged, labor marketplace lovechild of BPO & RPA, made for the future of work.

We partner with fast-growing companies like Doordash, OpenAI, Klarna, and Nasdaq, helping them create more value at less cost by streamlining operations. We’ve done everything from scaling up menu digitization for the food delivery market to improving the efficiency of claims processing for next-generation insurance providers.

Key Metrics

Performance

• 2020: $2.5MM Revenue, 43% Gross Margin, -60% Operating Margin
• 2021: $8.5MM Rev., 46% GM, -5% OM
• 2022 Expect: **$19MM Rev., 51% GM, 8% OM
• 2023 Forecast: $40MM+ Rev., 55-60% GM, 7-10% OM
• Trajectory: Planning for a breakout year in 2024, aiming for $160-200MM Revenue

Company

• ~80 clients
• ~60 partners (aka equity holding FTEs), ~60 specialists (aka non-equity holding FTEs), 1000+ agents

Strategy & Raise

As a company we targeted profits very early. Also, it is the philosophy of the company to effectively become a partnership - owned by the people who are continuing to add value. This means that we are buying out our early investors, with ~20% of the cap table reclaimed to date. We have funded this through debt, made possible by our performance. We currently have $16M of debt outstanding across our senior lender Level Equity ($13.5MM), Bridge Bank ($1.5MM), and Capchase ($1MM).

Over the next 6 months we will raise $15-20M and refinance our existing debt facilities. Capital will be used to add cash to the balance sheet, fund AR growth and other working capital needs, and execute our share repurchase program.